FAQ

What is the HerHaven reliever?

Our flagship product is a smart, modern heating device designed to provide comforting, discreet relief during your period. It is designed to seamlessly integrate into your daily wellness routine.

How much does shipping cost?

We offer free Standard Shipping (R0) for all orders. If you need your order faster, we offer an Express Shipping option at checkout for R100.

How long will it take to receive my order?

If you select our free Standard Shipping, your securely packaged order will arrive at your door within 6 to 10 business days. If you select Express Shipping, it will arrive within 3 to 6 business days.

How do I track my order?

To keep things simple and keep you informed, we will send you a notification containing a tracking link exactly 2 days before your parcel arrives at your home. You can use this link to monitor your package in real-time.

How is the device powered?

The HerHaven reliever is fully rechargeable and comes with a modern charging cable, ensuring you can use it comfortably whether you are resting at home or on the go.

What should I do if I have questions about my order?

We are always here to help! If you have any inquiries regarding your shipping status, the product, or anything else, please text or email us directly at herhavenza@gmail.com.